自我意识

情商的核心是自我意识。自我意识由三项能力组成；情绪自我意识，您能够阅读和理解自己的情绪，并认识到它们对工作绩效和人际关系的影响；准确的自我评估，您可以在其中对自己的优势和局限性进行现实的评估；和自信，你对自己的自我价值有积极而强烈的感觉。这些领域的起点和关键是批判性自我反思的能力。

自我管理
说明。自我管理由五项能力组成；自我控制，即控制破坏性情绪和冲动；透明度，即保持诚实和正直的标准，管理自己和责任；和适应性，即适应不断变化的情况和克服障碍的灵活性；成就导向，这是达到卓越内部标准的指导动力；和主动性，即准备好抓住机会并采取行动。

社会意识
说明。社会意识由三项能力组成；同理心，即理解他人并积极关注他们的关注；组织意识，即阅读组织生活潮流、建立决策网络和驾驭政治的能力；和服务导向，即识别和满足客户需求。适应性强，以成功为导向的类型。

关系管理
说明。关系管理的社会集群由七项能力组成；有远见的领导，激励和指导团体和个人；发展他人，即通过反馈和指导来加强和支持他人能力的倾向；影响力，这是一种诚实地运用广泛的说服策略的能力，还包括倾听和发送清晰、令人信服和精心调整的信息；变革催化剂，即善于提出新的想法，引领人们走向新的方向；冲突管理，即解决分歧并合作制定解决方案；建立纽带，即建立和维持与他人的关系；和团队合作和协作，这是促进合作和团队建设。
Self-Awareness.
Description. The core of Emotional Intelligence is self-awareness. Self-awareness is comprised of three competencies; emotional self-awareness, where you are able to read and understand your emotions as well as recognise their impact on work performance and relationships; accurate self-assessment, where you are able to give a realistic evaluation of your strengths and limitations; and self-confidence, where you have a positive and strong sense of one’s self-worth. The starting point and key in these areas is the ability to be critically self-reflective.

Self-Management
Description. Self-management is comprised of five competencies; Self-control, which is keeping disruptive emotions and impulses under control; transparency, which is maintaining standards of honesty and integrity, managing yourself and responsibilities; and adaptability, which is the flexibility in adapting to changing situations and overcoming obstacles; achievement orientation, which is the guiding drive to meet an internal standard of excellence; and initiative, which is the readiness to seize opportunities and act.

Social Awareness
Description. Social Awareness is comprised of three competencies; empathy, which is understanding others and taking an active interest in their concerns; organisational awareness, which is the ability to read the currents of organisational life, build decision networks and navigate politics; and service orientation, which is recognising and meeting customers needs.The adaptable, success-oriented type.

Relationship Management
Description. The Social cluster of Relationship Management is comprised of seven competencies; visionary leadership, which is inspiring and guiding groups and individuals; developing others, which is the propensity to strengthen and support the abilities of others through feedback and guidance; influence, which is the ability to exercise a wide range of persuasive strategies with integrity, and also includes listening and sending clear, convincing and well-tuned messages; change catalyst, which is the proficiency in initiating new ideas and leading people in a new direction; conflict management, which is resolving disagreements and collaboratively developing resolutions; building bonds, which is building and maintaining relationships with others; and teamwork and collaboration, which is the promotion of cooperation and building of teams.